Resume

William S. Johnston

302.304.2803 | www.linkedin.com/in/wjohnston | bill@billjohnston.info

Summary

Currently pursuing a transition back to the Information Technology field with a foundation in reporting, systems support, and operational process management. With earlier career experience as a Database Marketing Manager preparing and managing reports to analyze customer data and business needs, developing training materials, instructing staff on internal systems and processes, and supporting onboarding and implementation efforts. After many years working in fast-paced culinary environments as a Line Cook, maintaining accuracy and efficiency under pressure, training staff, and supporting daily operations, eager to transition back into the Information Technology field and apply previous experience in reporting, systems support, and operational process management.

Work Experience

2025 – 2026 | Nordstrom Grill | Line Cook

• Managed multiple priorities in a high-volume environment while maintaining accuracy, timeliness, and service standards.
• Collaborated with team members to support efficient daily operations and workflow continuity.
• Organized materials and maintained prepared work areas to improve operational efficiency and productivity.

2023 – 2025 | Drip Cafe | Line/Prep Cook

• Supported daily operations in a fast-paced environment while maintaining consistency and collaboration across teams.
• Trained new employees on procedures, workflow expectations, and sanitation standards to support operational efficiency.
• Demonstrated reliability, organization, and adaptability while managing multiple priorities in a high-volume environment.

2018-2023 | Platinum Dining Group | Line Cook

• Worked across multiple business locations and adapted quickly to different teams and workflows.
• Trained incoming staff and reinforced consistent procedures and expectations.
• Balanced multiple responsibilities while maintaining productivity and quality standards.

2016 – 2018 | Hartefeld National | Line Cook

• Managed multiple responsibilities in a fast-paced work environment with strong adaptability and organizational skills.
• Supported accurate order coordination and effective communication across team members.
• Assisted with maintaining efficient operations during high-volume service periods.

Earlier Career Experience

• Old Faithful Inn | Line Cook
• Bill Johnston Music | Performer/Instructor
• JANUS Digital Displays | Customer Service Specialist
• Pyramid Research | Database Marketing Manager

Education & Certifications

• Boy Scouts of America – Eagle Scout 1992
• Boston University – BSBA Marketing 1996
• Servsafe Food Handler 2026
• Microsoft IT Support Specialist 2026
• Comptia A+ (in progress)